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After-sale service

After sale service, is the manufacturers, distributors to take the product (or service) after the sale to consumers, a series of
to provide consumers with theServices, including product introduction, delivery, installation, commissioning, repair, technical training, on-site service, consulting, etc..
Intense competition in the market today, along with the change of the enhancement of consumers rights consciousness and the concept of consumption, consumers to buy products, pay attention not only to the product entity itself, in case the quality and performance of products of the same kind of similar, more attention to product after sale service. Therefore, enterprises in the provision of quality products at the same time, provide perfect after sale service to consumers, has become a new focus in the competition of modern enterprise.

Service content
1.The generation for consumers to install, debug products;
2.according to the requirements of consumers, technical guidance and other aspects related to the use of the
;3.to ensure the supply of repair parts;
4.responsible for the repair service, and provide regular maintenance, regular maintenance;
5.to provide consumers with regular telephone return visit or on-site visit
6.of the products "Three Guarantees", that is, repair, replacement, return (now many people think that the product after sale service is for the "Three Guarantees", which is a narrow understanding);
7.consumer letters and visits and telephone complaints, answer the consumer advisory. At the same time with a variety of ways of collecting the views of consumers on product quality, and improve in time according to the situation.

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